The elderly care sector is increasingly facing more competition and demanding customers. This leads to a growing pressure on elderly care home providers to find new and improved solutions that will enhance their level of customer service. The will ensure that the elderly. Aug 29, · 8 most common customer service challenges 1. Not knowing the answer to a question There will be times customers catch you off guard with questions you simply can’t answer.
• Promote discounts or special offers for older people. • Highlight additional services, such as home delivery. • Provide respectful human contact in person and on the phone. • Offer extra customer service for older adults, such as providing a drink of water. • Use large, clear fonts for signage, printed materials and websites.